Candy Crush Saga

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Someone else have access to my game account?

Recently I been enter to my session to start playing candy crush saga and encounter my profile picture and name changed to someone else's...

I have installed the game since Dec 2020 and when I created the account I used my email (the one that I have since 2003) but the first 50 levels we already passed at the game and I couldn't explain how that was possible but I didn't pay much attention and star playing at the beginning, since that I been playing nonstop, now I'm a the level 1877 and the past several weeks has happened this.

Can someone has a possible explanation or solution?

Welcome! 👋

Comments

diosalunezca

https://community.king.com/en/candy-crush-saga/discussion/comment/2754697#Comment_2754697

Yes i use my email to create the profile, I was able to play form level one but they were already unlocked til 50, so I believed i lock out another player and this other player may have sync the account using their FB profile and thats why i keep seeing the picture profile changed?

Magnolia4

https://community.king.com/en/candy-crush-saga/discussion/comment/2754869#Comment_2754869

@christinewupp There is such option but when we have a fake e-mail address we can't read the message from King . When we forgot our password we can't type the old one and access to the mailbox is necessary.

It is better to have a real e-mail address for the main account. Or to change it for a new one at any time.We can do it when we remember the password.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2754731#Comment_2754731

I didn't know that. So there is no "forgotten your password?" option in Candy Crush? Ouch.

Magnolia4

@christinewupp Yes, we can "imagine" our e-mail while creating an account. I tested it to create an another account and it works. My main account has a real e-mail and even there they haven't sent me an confirmation e-mail. No confirmation is required. Even when we change password, we just need to repeat an old password and that's all. The problem is when someone forgot his old password and used a fake e-mail...

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/415026/someone-else-have-access-to-my-game-account

Could you explain a little in more detail please. Is your profile picture an avatar or a photograph you posted? It was 2020 when you created your profile, using your email, is that correct? And then when did you actually start to play the levels? Did you game start at level 50, not level1? When you logged back in to your account, you use the same password as you had in 2020 or did you change password at any time?

One explanation I can think of is that to create a King account using Email login players do NOT have to use their own email but any imaginary email will in fact do. King do send one confirmation email but it is not necessary to reply to this in order to play the game. In practice this could indeed lead to another player using your email to play. Of course we have to use a password and if you need to change your password a confirmation email would be sent to you to do so. Maybe you should change your password and so block out the other player.

Comments

diosalunezca

https://community.king.com/en/candy-crush-saga/discussion/comment/2754697#Comment_2754697

Magnolia4

https://community.king.com/en/candy-crush-saga/discussion/comment/2754869#Comment_2754869

It is better to have a real e-mail address for the main account. Or to change it for a new one at any time.We can do it when we remember the password.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2754731#Comment_2754731

I didn't know that. So there is no "forgotten your password?" option in Candy Crush? Ouch.

Magnolia4

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/415026/someone-else-have-access-to-my-game-account

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.