Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can anyone help me reset my Candy Crush level?

Candy Crush has reset to Level 1 and Customer Care are not responding

My Kindle crashed on 12th July whilst playing CC. I was on level 2328 and it has reset to level 1. I have a Kingdom ac. How can I get to level 2328? I am getting a new device in a few days and I would like to resume playing. Thanks

Accepted answers

QueenMia

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Let me know how that goes

Mia

All comments

Larry_Close

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
Let me know how that goes
Mia

Thanks Mia. I managed to get hold of Customer Care via this route after 3 months of trying

QueenMia

Let me know how that goes

Mia

WayBe

You need to keep your progress by logging into Facebook. That way you can get to your rightful level from any device. If not... You are screwed. Have fun starting over. A costly mistake.

Creative_Elsa

Hi Larry, please replay the level to see what happens. Sometimes the avatar gets stuck on a level so you have to replay it and then refresh the game. Once you do that it should bring you back to your current level.

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Accepted answers

QueenMia

Let me know how that goes

Mia

All comments

Creative_Elsa

WayBe

You need to keep your progress by logging into Facebook. That way you can get to your rightful level from any device. If not... You are screwed. Have fun starting over. A costly mistake.

QueenMia

Let me know how that goes

Mia

Larry_Close

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
Let me know how that goes
Mia

Thanks Mia. I managed to get hold of Customer Care via this route after 3 months of trying

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…