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Candy Crush Saga
Clive_Winward
Posts: 3
Level 1
in Support
I was on level 1006, but the game wouldn’t allow purchases. I read your FAQ’s which said to log onto Facebook and the game would be saved. Then delete and re-install the app. I did this, and logged in through Facebook, but the new app started form the beginning, not from where I was. How do I find my game please?
kind regards
Cliveyour question in more detail here (at least 40 characters please)
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Answers
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Hi Clive, I can help you with that, no problem! Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
If the troubleshooting doesn't help then in the last paragraph you are going to see a "here" hyperlink. Click on it and it will open a contact form. Complete it and they will be able to manually go into your account and bring back your progress.
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Hasn’t worked I’m afraid. My game is starting afresh. Can someone put it back to level 1006. Otherwise, that’s the end of using King games for me.
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Hi Clive, did you complete the contact form? Here is the link again for you: https://care.king.com/en/contact They are the only ones that can go into your account and manually add back your level. I don't know if they are in today because it's Sunday but please complete the contact form now so that they see it when they are back in the office again.
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