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Store not loading, cannot buy extra moves with gold bars or use them in anyway.
Cleared cache still not working
Still not working
Hi @Dvisyco and welcome to our friendly community. When you can’t connect to the store it usually means the app thinks you are playing offline. The games need a strong and steady signal and even a slight drop in signal can cause the game to go offline.
Try exiting your game and turning off your device for at least 10-15 seconds. You might also check to ensure you have a good, strong internet connection (checking your router if necessary if you are playing using WiFi).
Hopefully your game will reconnect and everything will be OK. Occasionally in the past there have been issues connecting with the studio servers, but in those cases we would see a lot more complaints from players about connectivity.
Please let us know if you continue to have problems and if possible take a screenshot of the error you are receiving.
Thank you I will move you over so as your moderators can help you better 💓
@bearwithme @PummyRaj @kiara_wael
Hi , candy crush saga
Hi welcome my friend sorry to hear that can you tell me what game you are playing and I will move you over 💓
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
