Candy Crush Saga

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All You Need to Know About All Stars 2026

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Reset level to level 1 on my facebook

Please to reset my candy crush sage level to level 1. This is my third time request but I still have not received an answer This is so frustrating. I feel its very irresponsible for King to do such a thing

I am playing under account fox_goh@yahoo.com

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Creative_Elsa

I really don't know if it could be done but try to complete this contact form and let them know that you wrote here first and I suggested that you write to them - https://care.king.com/en/contact

They can go into your account and perhaps there is a way for them manually to put you back at level 1. Please let me know if they do it for you so that I will know how to answer players in the future.

吴培裴_5987

Yes . If my level is reset to level 1 I will stop altogether definitely

Creative_Elsa

I don't know what to tell you. I am not understanding how not being able to restart back at level 1 is causing you to play the game for so many hours. If there was a way to start you back at the beginning are you saying that you wouldn't play as much?

吴培裴_5987

I feel really bad about myself that I cant control

吴培裴_5987

Hi Elsa I really have problem to stop myself from playing.. Its affecting my work . Today I have been playing for 4 hours that I wanted to stop at 1 hour but I couldn't.. King should do something else its really very very irresponsible to ignore it. I udnerstand the developer purpose is to let gamers keep playing.but I feel it's really unethical for developer to say unable to reset on Facebook. I don't think developer has problem of doing that

Creative_Elsa

Hi there, King cannot reset your game back to level 1. The only way that you can restart at the beginning is to either play through Facebook or the Kingdom if you never did before or if you did, then play without either one of them. But if you play without either one of them then you can lose your progress at any time. You can also go to king.com and create a new account and start back at level 1 again. Just make sure not to sync this new account with your older accounts because it will then take you back to your progress.

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Creative_Elsa

吴培裴_5987

I feel really bad about myself that I cant control

Creative_Elsa

吴培裴_5987

Yes . If my level is reset to level 1 I will stop altogether definitely

Creative_Elsa

I really don't know if it could be done but try to complete this contact form and let them know that you wrote here first and I suggested that you write to them - https://care.king.com/en/contact

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