Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
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Ideas
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I lost my progress!!!

Help!

I got new device, changing from iOS to android, after downloading the app in the new device I figured that I am in level 1!

I read the topics how to transfer to a new device, the first option is to connect via Facebook so I tried to connect the old device and from level 1120 I jumped down to 60!!

so, I tried to reinstall the app in the old device and I can’t see my level!!

Pls help! I am kindly obsessed with the game lately

Accepted answers

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Laura_Grosvenor

Noam1510 you will have to go here Lost Levels for this. Make sure you explain what happened. Thanks.

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Accepted answers

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Laura_Grosvenor

Noam1510 you will have to go here Lost Levels for this. Make sure you explain what happened. Thanks.

Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Why did you remove the music event?
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
Can't log in through Facebook on new device, can't reconnect to Facebook on old device
As stated in title. Have made sure that both apps (FB and Candy Crush) are updated. Have also tried uninstalling FB to try to login via Web browser. Nothing seems to work. Any tips?
Music season
My music season progress just disappeared after winning the second tape on level 9..I had only 1 more tape left to win the 300 gold bars and the whole thing just vanished.. please help..
Can't message help bot
I have a android and I can't message the help bot, the message field is covered by the phones screen function buttons on the bottom, so you can't click on it to initiate typing. I can't even get a screenshot of it because the phone automatically crops out the function buttons. Make the text field bigger and higher so the…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…