Daily booster wheel

Mejanet2 · October 2018

When selecting daily booster wheel the “stop” button is grayed out. The application doesn’t allow players of game to stop the wheel. It is stopped by the application when the daily booster wheel is launched. This is on version ios 12.0, iPad Pro. I am not logging on with Facebook.

_Elsa_ · October 2018

Hi Mejanet2, thank you for writing us here at King Care. Could you possibly do a print screen and upload it here so that I can get a better idea of what's going on?

_Elsa_ · October 2018

Thanks for the print screens! So from what you are saying you can click to spin it (first photo) but then you cannot click on the stop button because it's not giving you that option (second picture). So it's choosing to stop on it's own correct? Wow I never saw that before. I am going to keep my eyes open here to see if anyone else reports this. In the meantime, try some troubleshooting from this link: https://www.elsalanger.net/blog/troubleshooting-tips

Please let me know if any of the troubleshooting fixes this.

Mejanet2 · October 2018

To answer your question, Yes it is choosing to stop on it own. I have no control of the wheel. None of the troubleshooting suggestions you provided have corrected the issue with the problem I am having.

_Elsa_ · October 2018

Unfortunately, no one else has reported this problem so it can't be reported as a glitch at the moment. I will keep my eyes open here in the community to see if anyone else reports this in the next couple of weeks.

Shanana · October 2018

I've been writing customer service about this from my game for the last couple of weeks and keep getting auto-replied. It's been happening to me too on my iPhone.

Kristene_Wright · October 2018

I’m having the same issue. It’s been about 2 weeks also. What is going on?

Mejanet2 · October 2018

I've been writing customer service about this from my game for the last couple of weeks and keep getting auto-replied. It's been happening to me too on my iPhone.

Glad to hear I am not alone. Hope they pay attention.

Mejanet2 · October 2018

I’m having the same issue. It’s been about 2 weeks also. What is going on?

They haven’t recognized it as a problem yet. Need more people to post they have this issue.

_Elsa_ · November 2018

Hi guys, please be patient with the studio. I don't think you are aware and I am not totally aware of how many glitches they need to take care of. Also I'm sure there is a priority list and I'm not sure if this is going to be at the top of that list especially if you are getting a booster. I will elevate it, once again, to a King Admin, but cannot guarantee if and when it will be fixed.

Please make sure that you are on the latest version of your operating system and that you have the most recent game update. Whatever you do, do NOT uninstall the game on your mobile device because you will lose all lives and boosters since they are only saved on your device. You can read more about this here: https://www.elsalanger.net/blog/where-did-my-free-boosters-go-on-my-mobile-device

samholli · February 2019

Same here. Still happening for months now.

Daily booster wheel

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