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Good evening,
I was advised to fill out a contact form and I have submitted it. I reinstalled the game on my phone and I have lost all my progress.
Many Thanks
@Cez I still have not heard anything.
Hi Harriet, I will tell @Cez that you responded.
Good Morning,
Unfortunately I still have not received any correspondence from you in regards to reinstalling my progress on candy crush.
Harriet
I think I selected game progress and then I explained that I reinstalled the game and I lost everything. I was on level 1530 I think - I cant remember exactly. I was near that level.
Thanks @Elsa
Hello @Harriet- Could you confirm which topics you selected in the contact form? I have spoken to the customer service team and we cannot locate your email in the system. So I just want to check that the contact form is working properly.
Please let me know which level you should be on too and I will see what I can do
Thanks!
Thank you
I will forward your message to a King Admin but she is gone for the day. Hopefully she can help you with this tomorrow.
Good Evening,
My User ID is 8916348786. I still haven’t heard anything.
Thank you.
Well it's the weekend now so not sure how many employees are on staff during the weekend. Wait until Monday and if you don't get an answer please let me know. In the meantime, they might ask for your user ID # so let's get a jump on that. Follow the steps on this blog to get your number and post it here so that we're ready on Monday:
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
I completed everything on the form and I have heard nothing back. I have submitted 2. Thank you
People are getting responses but it might take a little bit longer if they are backed up with messages. Did you ever complete all the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?
Also when you completed the contact form did you select "Problems with my Game" and then "Game didn't save"? Maybe you aren't checking off the correct subheadings.
They never reply. And swnsing via the contact form doesnt work.
Via the game i contacted them before too about levels that are crazy programmed.
Never i got a reply. So remove the contact option. It only frustrates people more
They are going to help you because I can't help you here. You should be getting an email from them with a ticket number so be patient and hopefully you will hear from them today.
I have filled out and completed another contact form. Please you help me. Thank you.
Hi Harriet, if you completed the contact form then you will be getting an email with a ticket number on it. They will go into your account and manually add your progress back. It's not done here in this community so be patient and wait for that email. If you don't hear anything by Wednesday, submit another contact form: https://care.king.com/en/contact
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
