Contact Form

Hi Harriet, if you completed the contact form then you will be getting an email with a ticket number on it.  They will go into your account and manually add your progress back.  It's not done here in this community so be patient and wait for that email.  If you don't hear anything by Wednesday, submit another contact form:  https://care.king.com/en/contact

They are going to help you because I can't help you here.  You should be getting an email from them with a ticket number so be patient and hopefully you will hear from them today.

People are getting responses but it might take a little bit longer if they are backed up with messages.  Did you ever complete all the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?

Also when you completed the contact form did you select "Problems with my Game" and then "Game didn't save"?  Maybe you aren't checking off the correct subheadings.

Well it's the weekend now so not sure how many employees are on staff during the weekend.  Wait until Monday and if you don't get an answer please let me know.  In the meantime, they might ask for your user ID # so let's get a jump on that.  Follow the steps on this blog to get your number and post it here so that we're ready on Monday:  

https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

I will forward your message to a King Admin but she is gone for the day.  Hopefully she can help you with this tomorrow.