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Harriet_Dunkason
Harriet_Dunkason Posts: 9

Level 1
in Support

Good evening,

I was advised to fill out a contact form and I have submitted it. I reinstalled the game on my phone and I have lost all my progress.

Many Thanks

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,540

    Hi Harriet, if you completed the contact form then you will be getting an email with a ticket number on it.  They will go into your account and manually add your progress back.  It's not done here in this community so be patient and wait for that email.  If you don't hear anything by Wednesday, submit another contact form:  https://care.king.com/en/contact

  • Harriet_Dunkason
    Harriet_Dunkason Posts: 9

    Level 1

    I have filled out and completed another contact form. Please you help me. Thank you. 

  • _Elsa_
    _Elsa_ Posts: 37,540

    They are going to help you because I can't help you here.  You should be getting an email from them with a ticket number so be patient and hopefully you will hear from them today.

  • Emilio67
    Emilio67 Posts: 12

    Level 1

    They never reply. And swnsing via the contact form doesnt work.

    Via the game i contacted them before too about levels that are crazy programmed.

    Never i got a reply. So remove the contact option. It only frustrates people more

  • _Elsa_
    _Elsa_ Posts: 37,540

    People are getting responses but it might take a little bit longer if they are backed up with messages.  Did you ever complete all the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ?

    Also when you completed the contact form did you select "Problems with my Game" and then "Game didn't save"?  Maybe you aren't checking off the correct subheadings.

  • Harriet_Dunkason
    Harriet_Dunkason Posts: 9

    Level 1

    I completed everything on the form and I have heard nothing back. I have submitted 2. Thank you 

  • _Elsa_
    _Elsa_ Posts: 37,540

    Well it's the weekend now so not sure how many employees are on staff during the weekend.  Wait until Monday and if you don't get an answer please let me know.  In the meantime, they might ask for your user ID # so let's get a jump on that.  Follow the steps on this blog to get your number and post it here so that we're ready on Monday:  

    https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

  • Harriet_Dunkason
    Harriet_Dunkason Posts: 9

    Level 1

    Good Evening,

    My User ID is 8916348786. I still haven’t heard anything.

    Thank you. 

  • _Elsa_
    _Elsa_ Posts: 37,540

    I will forward your message to a King Admin but she is gone for the day.  Hopefully she can help you with this tomorrow.

  • Harriet_Dunkason
    Harriet_Dunkason Posts: 9

    Level 1

    Thank you :) 

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