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I lost all of my lives and settings. I play on a laptop on Facebook. I had over 120 lives saved. Please help, I spent a lot of time and money accumulating these. If these can't be recovered I will no longer be playing.
I think that is all a part of the same glitch. We are all still waiting for a resolution on this.
Thank you. And yes, it's still not fixed, I'm still not receiving lives even though I can see that I have notifications/lives for Candy Crush, none appear when I go to the game.
Update: this is still a glitch and the studio is trying to resolve it. Hopefully they can find a fix soon.
Thanks so much Elsa. I appreciate your time and the information you have provided.
Hi Karen, it's a definite glitch and the studio is trying to resolve it right now. Also if you ever have problems with Chrome there was an issue with their version 68 and 70. A player wrote here saying that he went back down to an older version and the game works again. This is what he wrote:
"Go to chrome setting, click advance, at the bottom click restore original setting."
But that won't solve the missing lives glitch because that's happening on more than just Chrome. So hang in there and hopefully they can fix it before leaving the office today.
Hi Elsa, I have the latest version of Chrome, 70.0.3538.77 for 64 bit. I'm not doing anything special in Chrome, I normally have Facebook opened in 2 tabs, one for Candy Crush and the other for the main Facebook page and commenting on posts. Please let me know if you need more info. Thanks for the help.
Yes the lives issue I was told is a Facebook thing as I wrote above. It must have affected all lives. I did report it to a King Admin so hopefully we can see a fix tomorrow. Also how are you playing the game on Chrome because a lot of players are having trouble?
Hi Elsa,
I understand. I can no longer receive lives from friends either. Is this also part of the Facebook issue?
Many thanks,
Karen
Hi Karen, I figured that it was a computer because everyone is saying the same thing. Spoke to a King Admin and was told that something happened with Facebook yesterday and it wiped out the lives for some players. King does not reimburse or replace lost lives so I regretfully have to tell you that you will have to start building them up again.
Hi Elsa, I wasn't able to comment back, but I am on a computer. It's a Dell laptop, using Chrome which is up to date and I had no browser or computer crashes. Thanks very much.
Hi Karen,
I think there is a glitch on this. Can you please tell me where are you playing the game - mobile or computer? I am going to elevate this to a King Admin and she is going to report it to the studio.
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
