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Keeps saying connection issues and I can’t send or receive lives, use gold bars to continue a game and I cannot participate in leaderboard. I tried updating app, Turing airplane mode on and off, restarting phone
No, your Gold bars will remain intact😊
Does that include gold bars?
Welcome back 🥰
We've seen your screenshots and are very sorry for the trouble you're having. As per your screenshot, your game app is having connectivity issues and since you have already followed all the troubleshooting steps but still not getting the solution, I think you will get the solution through app reinstall.
By reinstalling the app you will get the solution but you will lose all your saved boosters, saved lives and unsaved levels.
It will definitely depend on your decision as there is no chance of getting lost boosters or lives back.
Thank you.
Another example
I can’t
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
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