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Why Am I Getting "Video Not Available" Error Message When Playing Most Bonus Videos?

Gregg
Gregg Posts: 84

Level 3
in Support

I Keep Getting An Error Message When Playing Most Of The Candy Crush Sega Booster Videos saying "Video Not Available". I tried changing settings, clearing cache, cookies, history, etc. Uninstalling and reinstalling Candy Crush. Uninstalling & Reinstalling Facebook Updates. I also factory reset my phone. None of this worked. For some reason the booster videos work fine on my tablet and another phone. Please advise what needs to be done to make all the videos work on my Samsung J7 Pro phone.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,316

    Hi Gregg, you are the first player reporting this.  Please try it again today to see if it works.  It could be the beginning of a new glitch.  I will keep my eyes open here for the next couple of days to see if anyone else reports this.

  • Gregg
    Gregg Posts: 84

    Level 3

    Hi Gregg, you are the first player reporting this.  Please try it again today to see if it works.  It could be the beginning of a new glitch.  I will keep my eyes open here for the next couple of days to see if anyone else reports this.

    Hi Elsa, Thanks for your post. I tried again today, and sometimes the video does play, but other times I still get the "Video Not Available" Error Message. In addition, there's like 3 or so other inquiries about this. One a week ago asks, "Why wont the booster videos play on my android tablet?" Another asks (also a week ago), "Why are the 'videos unavailable' that provide boosters for the game..??" And still another a couple weeks ago asks, "Does anyone else keep getting the message video not available". I posted this new thread since I didn't see a resolution in any of these other posts. Your assistance in finding a resolution is greatly appreciated. Thanks again, Gregg
  • Robert_Quesnel
    Robert_Quesnel Posts: 0

    Newbie

    I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

  • Gregg
    Gregg Posts: 84

    Level 3

    I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

    Hi Robert, No, Elsa answered once and has not again. Still an issue. I'm going to post a new inquiry about this.
  • Gregg
    Gregg Posts: 84

    Level 3
    edited November 2018

    I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

    I just created a new inquiry/post regarding this issue entitled, "Still Getting Video Not Available Candy Crush Sega". Feel free to go to this post to add a comment to it...hopefully they'll find a resolution soon!
  • _Elsa_
    _Elsa_ Posts: 37,316

    Robert, where are you seeing this video?  Is it just after you collect your daily bonus and the video pops up?  Or is it when you are going to play a level and you have the option of trying to get that extra booster?

  • rrudolphu2
    rrudolphu2 Posts: 8

    Level 2
    Hi guys...any news about it ? Still having the same issue in my Android phone.

    Thanks!
  • Gregg
    Gregg Posts: 84

    Level 3
    Hi Rrudolphu2, I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet, still experiencing this problem. 
  • rrudolphu2
    rrudolphu2 Posts: 8

    Level 2
    Thanks for the update/feedback Gregg. Really hope King could solve that, cause it is very frustrating and unfair to play Candy Crush wih this issue.
  • Gregg
    Gregg Posts: 84

    Level 3
    Hi RRudolphu2, I agree! I wish I knew another way to contact them and inquire about if there's an upcoming resolution/fix to this issue! 

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