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I lost 10 gold bars when the game froze earlier. Can I get them back?
Hello @chiett🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you lost your Gold bars because your game froze!
You can certainly get them back by reporting to the King Player Support team. Here is the link to contact them from computer --> https://soporto.king.com/contact
NOTE: The initial response you will receive will be automated as it is just an acknowledgement from King! Please wait for 3 to 5 days to hear back from a real agent. It will depend on how busy they are!!
If you are playing on a mobile device or the App version on a computer, you can send your complaint directly from your game.
If you need further assistance, simply post back by typing in the blank box given below to my comment.
Thank you for joining our Community and have a great rest of the day🍫🍫
I'm too new to answer but I would email the game support from settings cog especially if I paid for the bars. From what I read the company is great at helping with paid for items but if they were won from a race the answer I've seen is they usually will not restore those. Personally I work hard to win those bars so if were me I would email and then reply back to the automated email to escalate the issue beyond the automatic response. I hope someone can give you and answer soon and sorry I'm not more help.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
