Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Prizes from connect green challenge

I completed the connect green bonus game yesterday. I reached 6,000. However, I did not receive all the prizes. I got the 10 gold bars from the first level at 1,000. After completing the second level at 3,000 I only got 10 gold bars but not the 10 lolly-hammers. I completed the third and final level at 6,000 and did not receive anything. I sent an email to King only to recieve an auto reply directing me here and saying it was the only response I was going to get. How do I get my prizes? Thank you for your help.

Accepted answers

MarkHawk

Hi SassyDiva, LitheLady, Brodypie, Bmore9866, Sidders and K dog;

Seems there was a glitch for some players in receiving the correct bonus. Please see the email with further instruction so we can manually add the correct bonus to your game account.

All comments

SassyDiva

Thank you for taking care of this Mark. I appreciate your time and effort.

SassyDiva

Admin is still working with me. I just gave them my game ID. Hopefully I will push the solved button soon! I'm looking forward to it.

it would be nice if King threw in some extra gold bars for all this trouble. My other game, different company, compensates us when things go down for a few hours. This is going on how long now?

StuckInATree

No need to panic, the email icon will not automatically appear by itself, you need to click on "Ask a Question"at the top and post your issue (and not as a comment on someone else's post) and you will be contacted by an admin, that's when the icon will appear.

I took them a couple of days but I got my rewards in the end.

Marijana

This is really annoying... I signed in hoping I would get the boosters I earned only to see very confusing instructions, no e-mail icon and a lot of players who still didn't get their boosters.

It took me a lot of time to complete this challenge and now I'm very disappointed with Candy Crush Saga.

SassyDiva

I just checked back in because I really don't like to think that all these players would be left hanging like that. I was happy to receive a message from an admin asking for my Facebook ID to correct the problem. As soon as I see 10 of everything in my account I will be very happy to come back and push the green This Answer Solved My Question button. Thank you Mark Hawk for your reply.

Elffie17

Has this been corrected for anyone??

Rachael_Robson

I got an email saying sorry for the problem. They updated my account but only gave me 1 of each price plus the 10 gold bars. The price stated 10 of each.

keenahbabygirl_

what to do if I never received a request to play the green candy challenge

HeatherP

I see no envelope icon on my android phone.....how do i get the email?

Eighttball

How do you get the email?

Eighttball

I never even got the game, but a friend of mine did, wasted 67 lives playing, got to the end and no reward

Bmore9866

The email was in my inbox here...up at the top right...the envelope icon.

Lisa

What email are you referring to???

MarkHawk

Hi SassyDiva, LitheLady, Brodypie, Bmore9866, Sidders and K dog;

Seems there was a glitch for some players in receiving the correct bonus. Please see the email with further instruction so we can manually add the correct bonus to your game account.

SassyDiva

You are not alone. It seems to have happened to many people. So many that instead of dealing with the players we get a single auto response sending us to this site as our only communication. Then we have to register and figure this out. I Found my replies by Accident!! I am feeling like king never intended to give many prizes. This is not the first time I haven't received prizes and the free spin wheel will never hit the jackpot makes me conclude that this was intentional. The user agreement does say they can change promotions without notice. I don't think it's right. As a result I will use up what I have remaining and delete the game.Besides I also feel it is not right that they will take our money so easily but we cannot contact support when there is a problem.

SassyDiva

I read the user agreement and realized that it says they can change promotions without notice. This is not the first time this has happened. I have tried other ones and didn't get the prizes. I thought I was getting spam and someone was using their logo or I had gone to a bad website. Now I realize it's ju how they are. I've also noticed the spinning wheel will NEVER land on the jackpot! I Don't know why they even have it on the wheel. Why bother?

SassyDiva

I'm sorry this also happened to you. This has happened to me before with other promotions but I just assumed they were spam and someone was copying the king logo so I unsubscribed. Now I realize that it's their thing. They will give you a few bars but that's so you will use them and like it then want to buy more, More,MORE!!!! I will use up my gold bars and the other stuff I have. If things haven't been made right then I will give up on the game. It's not right that they will take our money but not talk to us. In there user agreement it states that they can change their mind about promotions without notice.

SassyDiva

Lol I stayed awake to complete it. I was fighting to keep my eyes open! I'm sorry this also happened to you.

SassyDiva

I'm sorry that happened to you too

Sidders

same here - I didn't get the boosters either

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Accepted answers

MarkHawk

Hi SassyDiva, LitheLady, Brodypie, Bmore9866, Sidders and K dog;

Seems there was a glitch for some players in receiving the correct bonus. Please see the email with further instruction so we can manually add the correct bonus to your game account.

All comments

Brodypie

Same thing happened to me too. Total waste of a Saturday night!

LitheLady

happened to me too

SassyDiva

This site is confusing and hard to navigate. I got to read the responses to my question by complete accident!!! If I read the terms of service correctly I guess they can just not give them out. Kinda like the wheel spin. It's wonderful to get a freebie everyday but no matter what that wheel will never land on the jackpot.

Bmore9866

I had this happen, too. What was the point? I got to 6,000 green candies and nothing. What a let down. I'm done with King games. Off to play Two Dots and games from other companies!

K_dog

I didnt get the hammers either, very disappointed..

Sidders

same here - I didn't get the boosters either

SassyDiva

I'm sorry that happened to you too

SassyDiva

Lol I stayed awake to complete it. I was fighting to keep my eyes open! I'm sorry this also happened to you.

Hi SassyDiva, LitheLady, Brodypie, Bmore9866, Sidders and K dog;

Seems there was a glitch for some players in receiving the correct bonus. Please see the email with further instruction so we can manually add the correct bonus to your game account.

Lisa

What email are you referring to???

Bmore9866

The email was in my inbox here...up at the top right...the envelope icon.

Eighttball

I never even got the game, but a friend of mine did, wasted 67 lives playing, got to the end and no reward

Eighttball

How do you get the email?

HeatherP

I see no envelope icon on my android phone.....how do i get the email?

keenahbabygirl_

what to do if I never received a request to play the green candy challenge

Rachael_Robson

I got an email saying sorry for the problem. They updated my account but only gave me 1 of each price plus the 10 gold bars. The price stated 10 of each.

Elffie17

Has this been corrected for anyone??

Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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