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not connecting to facebook

I did everything, including uninstalling both the game and facebook and reinstalling them both. I still have my levels when logging onto to facebook from a computer. It hasn't connected for a week now. What is going on? Samsung Galaxy Express

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Tune_D

I have this problem as well. Started after I updated this morning. I uninstalled and lot all my progress since it wont let me connect to FB or my King account. Im very upset because i was on level 628!!
And I have plenty of memory.
It tries to connect, but after a brief loading message, it is right back at the main menu not connected.

Hi CBCandyLady, you haven´t lost your progress, because you´ll be back on track as soon as you Facebook or Kingdom connect again. Do you have a screenshot of this error when you try to connect?

CBCandyLady

I have this problem as well. Started after I updated this morning. I uninstalled and lot all my progress since it wont let me connect to FB or my King account. Im very upset because i was on level 628!!

And I have plenty of memory.

It tries to connect, but after a brief loading message, it is right back at the main menu not connected.

Tune_D

Hi Valmurda, do you have enough free memory on your device? Check for updates for your device and apps, especially for your games and Facebook. Check out this video they made for Android https://www.youtube.com/watch?v=bIYE7aW5jcE

Accepted answers

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Tune_D

CBCandyLady

And I have plenty of memory.

It tries to connect, but after a brief loading message, it is right back at the main menu not connected.

Tune_D

I have this problem as well. Started after I updated this morning. I uninstalled and lot all my progress since it wont let me connect to FB or my King account. Im very upset because i was on level 628!!
And I have plenty of memory.
It tries to connect, but after a brief loading message, it is right back at the main menu not connected.

Hi CBCandyLady, you haven´t lost your progress, because you´ll be back on track as soon as you Facebook or Kingdom connect again. Do you have a screenshot of this error when you try to connect?

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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…