Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

I accessed Candy Crush thru FaceBook and went from Level 830+ back to level one. I have invested qu

Hiphop_Rose
Hiphop_Rose Posts: 8

Level 2
in Support

ite a lot to get to that level.  I have seen in other threads that this has happened before and you have created upgrades to correct this problem.  I am using an Apple IPad.  Will you PLEASE help restore my levels?

Flag · Helpful Sweet Love Haha

Best Answer

Answers

  • aCe
    aCe Posts: 1,442

    So you play on your mobile/tablet and you used your computer to play on Facebook where you level was set to 1?

    Did you ever connect to Facebook on your mobile? Make sure that you are logged into the right Facebook account as well. Let me know and I'll see what we can do :) 

    Flag · Helpful Sweet Love Haha
  • Hiphop_Rose
    Hiphop_Rose Posts: 8

    Level 2

    Finally resolved.  All actions was on Apple IPad.  As it turned out I had two email addresses associated to candy crush.  One that is no longer valid.  Ended up going to Candy Crush game and clicking on King icon and logging out.  Then logged back in with the old email that is no longer a valid.  However, it worked to get my levels back.  Then changed my email address on the account and all is well.  Thank you.

    Flag · Helpful Sweet Love Haha
  • aCe
    aCe Posts: 1,442
    Answer ✓

    I'm glad to hear it all got sorted out! There is nothing worse than losing your levels.

    Flag · Helpful Sweet Love Haha
  • Hiphop_Rose
    Hiphop_Rose Posts: 8

    Level 2

    So you play on your mobile/tablet and you used your computer to play on Facebook where you level was set to 1?

    Did you ever connect to Facebook on your mobile? Make sure that you are logged into the right Facebook account as well. Let me know and I'll see what we can do :) 

    You bet!! Thank you.
    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories