Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All boosters missing

After the latest update when I opened Candy Crush on my Android phone, all of the boosters I have collected over the last year were gone. I had collected approximately 20 jelly fish, 30 coconut wheels, 12 lollipops, 5 hand swaps, 12 color bombs, 10 striped plus wrapped candies and 7 lucky candies. All that is showing now are the boosters I have collected since the update. My gold bars were not effected. It's taken me many, many hours to collect these boosters, please help me correct this. Thank You

Accepted answers

MarkHawk

Hi Heather,

Sorry to hear you are having issues after updating your mobile. Thanks for getting back to us with the requested details so we can solve this matter.

All comments

annie

Hello Heather. I will ask someone to look into this for you.

I'm facing the same issue, all my boosters are gone after the latest update which brought the sugar drops. I play on my android phone and its not connected to Facebook.I had collected those boosters for so long now, was saving them for the tougher levels. :-(

MarkHawk

Hi Heather,

Sorry to hear you are having issues after updating your mobile. Thanks for getting back to us with the requested details so we can solve this matter.

Johnny_Ryall

Hello Heather. I will ask someone to look into this for you.

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Accepted answers

MarkHawk

Hi Heather,

Sorry to hear you are having issues after updating your mobile. Thanks for getting back to us with the requested details so we can solve this matter.

All comments

Johnny_Ryall

Hello Heather. I will ask someone to look into this for you.

MarkHawk

Hi Heather,

Sorry to hear you are having issues after updating your mobile. Thanks for getting back to us with the requested details so we can solve this matter.

annie

Hello Heather. I will ask someone to look into this for you.

support team
I need to speak to someone about 2cdays of not receiving 1.99 what I purchased 20 minutes free playb
A new ad messing up game play
I lost a couple of levels I should have won because of an ad for a forex thing that doesn't work properly!!
⛔ Under Investigation: Prize Palooza - Candies not counting towards progress.
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Win Streak Disappeared
My win streak disappeared even though I didn’t lose a level. What happened?! I’m so disappointed as it was my longest streak yet!
Help
To level what does this game go up to

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…