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On level 217 I get through the first part, but after I get the bears, I can't make moves.

mkmokes
mkmokes Posts: 2

Level 1
in Support

This is where I get stuck.  I can move my mouse around, scroll the page up and down, but when I click on the candies, they won't move.  I think it's a glitch in the game, but of course, can't contact anyone to let them know.  I keep losing lives and extra lives because of it....

Answers

  • Santosh
    Santosh Posts: 1

    Level 1

    same problem...... happened to me too just today...some glitch for sure

  • MarkHawk
    MarkHawk Posts: 4,061
    edited June 2015

    Hi mkmokes and Santosh,

    Thanks for highlighting this. We are currently investigating level 217.

    Current workaround is to play the level on a mobile device instead of Facebook/King.com

  • Aleyna_Roxanne
    Aleyna_Roxanne Posts: 1

    Level 1

    Same problem, and don't have a phone to download the game on. I guess I have to quit playing too.

  • Spinn
    Spinn Posts: 2

    Level 1

    Hi mkmokes and Santosh,

    Thanks for highlighting this. We are currently investigating level 217.

    Current workaround is to play the level on a mobile device instead of Facebook/King.com

    Thank's for investigating... Don't have a mobile device that I can download the app into, so I guess I'll have to stop playing until the problem is solved then.
  • Brenda_Bear
    Brenda_Bear Posts: 85

    Level 3

    same problem, many friends as well. how long will we have to wait?  please

  • Tami_Brewster
    Tami_Brewster Posts: 1

    Level 1

    Same problem, using Chrome. I cleared cache and rebooted computer and still had the problem. It does work on mobile although the mobile version isn't the best as it's just so small.

  • maryprob
    maryprob Posts: 8

    Level 1
    edited June 2015

    Hi mkmokes and Santosh,

    Thanks for highlighting this. We are currently investigating level 217.

    Current workaround is to play the level on a mobile device instead of Facebook/King.com

    Also do not have mobile to play on. How will we know when this is resolved?
  • MarkHawk
    MarkHawk Posts: 4,061

    Update: the issue with level 217 has been located and will be solved later today.

  • Rica_Jones
    Rica_Jones Posts: 4

    Level 1

    Hi mkmokes and Santosh,

    Thanks for highlighting this. We are currently investigating level 217.

    Current workaround is to play the level on a mobile device instead of Facebook/King.com

    I have a phone, but it wanted me to start from the beginning rather than at level 217!
  • Brenda_Bear
    Brenda_Bear Posts: 85

    Level 3

    Update: the issue with level 217 has been located and will be solved later today.

    Thank you Mark. seems ok now.

Hey! Would you like to give us your opinion?

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