Candy Crush Saga not downloading

cherylba46 · October 2023

Its been 3 days and candy crush saga is NOT downloading. Help

Pitty_Kitty · October 2023

Hello @cherylba46 and welcome to Soda community!

I'm sorry to hear about this. Is the game app Candy Crush Soda Saga or Candy Crush Saga?

Thanks

cherylba46 · October 2023

Candy Crush Saga. Can't understand how it can work one minute and then not. Think the problem lies at your end. All of my other games Candy Crush Soda and Farm Heroes work. Please help. I am a senior and not good with technology so keep that in mind. Thank you

Yosca · October 2023

Hello @cherylba46 Sorry about this.

You are now in Soda forum, but don't worry, I will have your question moved to CCS forum. Meanwhile let me tag Saga moderators @Sukanta_Biswas @kiara_wael @bearwithme @PummyRaj

PummyRaj · October 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/421485/candy-crush-saga-not-downloading

Hello Cheryl @cherylba46🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are experiencing an issue with your Candy Crush Saga game!

Please don't worry! We will try to assist you as much as we can! But, I need few details please...

1) Are you using a desktop computer or a laptop or a mobile device?

2) You said the game was working one minute and then it was not!! Can you please explain what happened? Are you seeing an error message?

cherylba46 · October 2023

I am using a desktop. Game ended and when it went to start a new game it would show download and then the next screen froze. No error but did ask if I wanted to wait for page to open or exit. Page never opened. No error message.

cherylba46 · October 2023

Also just noticed there is no error but it reads page unresponsive - you can wait for page to become responsive or exit the page. Option of wait or exit page.

Sukanta_Biswas · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2816850#Comment_2816850

As asked earlier, what platform are you playing the game on?

Let us know what platform you're playing the game on or the problem you're having so we can give you some information about the cause and solution to your problem.

PummyRaj · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2816756#Comment_2816756

https://community.king.com/en/candy-crush-saga/discussion/comment/2816850#Comment_2816850

Hello Cheryl @cherylba46🤗Thank you for trying to explain about the issue!

It has been few hours! Are you able to get into the game? If not, I will need few more details...

1) Are you seeing an orange screen with a White bear (kind of) animal?

2) Can you show me a screenshot of that message you saw "wait for the page to open or exit"?

To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box (below).

Hope to talk to you soon and have a great rest of the weekend🍫🍫

Candy Crush Saga not downloading

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