Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Sign in or create an account to join the fun.
Agree completely. They don't care about comments,as all they care about is the money. Another level that is to totally ridiculous and undoable. As stated before this game is no longer fun anymore thanks to the undoable levels. Great job of driving away pkayers king.
You are so right about 15040 being a dozey. Can't believe it is not marked Nightmarish. Totally impossible as you said since new blockers keep falling to block the path. I have 10 gold bars and will have to wait until I get lots of bonus moves. I don't have enough boosters to help me so this level might be the end for me. After that I am out of gold bars so it will probably time to quit. It is a shame King has taken all the enjoyment out of a great game with these impossible levels unless you have lots of boosters or extra moves.
I am so sorry to hear that you have been experiencing this glitch recurrently😕
I completely understand your frustration and about not expecting any results through this complaint! You have been waiting for this long... please wait for couple more days and let's find out what's going on!!
I am sure it is not your device related issue... I also do not think it is an isolated issue!! In our Community itself, we have 4 players that are experiencing the same glitch!!
Let me try and see what the Candy Community In-charge finds out and let's go from there🍫🍫
The fun continues…
Btw to get this lovely carrot, I had to pass Ep. 15040 which was a real doozy. Just hilarious. I had to play multiple times to get to the point where I could use 10 gold bars to buy extra moves. After 60 (!) extra moves I still couldn’t win. You can’t move past blockers no matter how many you destroy because new ones drop down to continually block you. To not waste the 10 gold bars I had used, I had to use 5 or 6 hand switches to simply move the blockers out of the way. For players without this many gold bars or boosters, forget about winning- it’s impossible!
And after all that, the inside joke with the race being promised but denied. Hahaha
I used to have over 1000 gold bars, collected over a long period. Just recently they’ve been quickly whittled down to 688 because episodes are impossible to win without using them, and they screw you out of earning them with no races. I’ve also noticed a definite pattern in the game where your boosters are destroyed like clockwork, destroying your strategies. It’s just cheating the players. At this rate, my gold bars will dwindle to zero and I won’t be able to continue. I have never paid a penny so at that point, my Candy Crush playing days are over.
Hi PummyRaj,
Thanks for your input. I play on Iphone and of course it’s always updated. User ID below.
I have contacted Candy Crush before on more than one occasion, including one instance where after winning a hard-won battle for the competition race, I was not awarded my gold bars. All I ever got were automated messages asking for the same things, adding even more frustration. To add insult to injury, the last automated message asked if my issue had been resolved and how I rated the response. What a complete joke! No human has ever contacted me. (Yes, I DID reply to the automated emails and no one ever replied l to me)
I’m under no illusions that I’ll actually get a resolution. I guess at this point, the only thing I get out of this is to vent. I’m really getting fed up with this game. Usually by Thur I’m finished with all the new levels, and now it’s Sat, and I’m in the 2nd new episode without any real desire to play. The episodes are just ridiculous and a grind. I guess at some point I’ll just quit for good.
Hi @cookiemae, So sorry for my confusion last night 🙏🏼
Thanks to Christine, it is clear now🤦♀️ (and I have edited my previous reply to you to keep it clear).
I will add your name also to the complaint I sent to QueenB! Can you please post your screenshots also in here?
Thanks 🍫🍫
Thank you, Christine 🤗
I just saw Carol’s complaint too. I have reported last night about this issue. I will add Carol’s complaint also in there 👍
Hi @PummyRaj I think what @cookiemae and @dashiellbrown are complaining about here is the fact that the episode race is malfunctioning at the highest levels. Note that both players are beyond level 15,000 and this issue is specific to the newly released levels. When I was playing new releases I got the episode race for the first of three new episodes, and then the second two there was none, which is one of many reasons I decided to stop playing at level 15,000. However I never saw the episode race flag then. The problem is that the flag denoting that there WILL be an episode race if you start playing the next episode, should not appear. It does sometimes though as some of the top players, notably @MonicaYellow have reported previously. This is a computing error by King programmers and cannot be fixed by reloading the game. Players are upset about this because many of the top players play to earn gold bars by winning the episode race and would rather choose to wait until the race becomes available. So quite rightly if they are dangling a carrot in front of players (the flag appears and even states the race will start but then it never does) and then not producing the promised reward is truly aggravating!
Oops! Posted my comment too quickly!
It has been a while since I have contacted the Support Team! Hence, not sure about current procedure🤔
Hello dear @cookiemae🤗
I am sorry to hear that you are also experiencing this same glitch☹️
Those “troubleshooting steps" in the email you have received is an automated email, and the tips work on simple issues like missing event, game crashing/freezing, etc.,
But, to be contacted by an actual agent, you will have to wait at least 3 days. And, if you have not received any reply even on the 5th day, send a reply to that automated email and someone will reach out to you.
Sorry! I do not know if you have ever contacted the Player Support! Hence, giving you all the steps I give to Newbies😊
What did you mean by flag went away? Did they sent an email saying "we are closing the ticket"?
@PummyRaj I reported this earlier today to support. I even sent pictures but they couldn't help me at all. They did ask me to do the usual things make sure it's updated etc..they couldn't help me and the flag finally just went away.
Hello @dashiellbrown🤗 Hearty Welcome back to our sweet King Community!
Oh my!! That looks like a weird glitch😲😲
I thought you were having this issue because you did not have many levels to play! When I checked, there are +100 levels - no matter which device you are using!!
Let me report to our Candy Community In-charge and find out what could be the issue! But, you will have to wait till late Monday (US time) to hear back from me. All the Community team is off due to the weekend.
In the mean time, can you please give me below details...
Hope to talk to you soon! Have a great rest of the weekend🍫🍫
@dashiellbrown I just sent pictures of this to support because mine is doing the same. Soon as you complete the level that's supposed to start the race it goes to another Start level over and over. They told me the usual make sure it's updated etc.. it finally just disappeared. It's horrible.
I think they enjoy torturing us now…
It’s bad enough that some levels are impossible without gold bars, and are so frustrating that I wonder why I keep playing, but we have to deal with this nonsense. I need gold bars so I try my best to compete for them, but they dangle the competition race like a carrot that can never be attained. What garbage!!! So frustrating🤬 Argggggggghhh
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
Hello all Candy Crushers! Show us how much you love the game by sharing how many levels you can pass in a week and earn the following crushingly awesome badges! This is an open event so players can take their time to earn the badges. You don't have to try and earn all 7 badges at once. You can always come back and post…
The game and boost timer will pause until you return from your daily tasks. Thank you.
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
Hello fellow candy crushers, I am tired of seeing the "counting up" threads that keep pushing real concerns and complaints into the abyss. I know this may be a long shot but I read this proverb, "A journey of a thousand miles begins with a single step". I wanted to start this thread so that we can all actively express how…
Why can't I receive lives from My friend
