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Can you please restore my level in candy crush ?

Mohamed_Tammam
Mohamed_Tammam Posts: 2 Newbie
in Support

i was disconnected from facebook and when i reconnected my phone to the facebook i lost my levels in candy crush and candy crush dreamworld.

my ID is :1855376356.

my levels in candy crush : 566.

levels in candy crush dreamworld is : 237.

Thanks.

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Mohamed,

    Kindly re-connect your mobile device as we can see you have all your progress available on Facebook.

    Thanks

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  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager

    Hi Mohamed,

    Please try the following:

    1) Start the game on your mobile device, go into settings and disconnect from Facebook

    2) Go to Facebook.com on a stationary computer, login and play one level in Candy Crush

    3) Go back to your mobile device, start the game and click on the blue Facebook connect button

    4) Your game should now show the correct levels

    Hope this helps and I wish you lots of fun playing Candy Crush Saga :-)

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  • Mohamed_Tammam
    Mohamed_Tammam Posts: 2 Newbie

    Hi Mohamed,

    Kindly re-connect your mobile device as we can see you have all your progress available on Facebook.

    Thanks

    Hi,i already did reconnect my account again to facebook and still i have the same problem, on both the phone and on the facebook page.i dont know how you can see my progress and i cannot see it.please can you find a solution for this it is very frustrating.Thanks,Mohamed.
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