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When I launch the Candy Crush Saga on Windows 10, the background is all black. The popup dialogs are also, I see names but not avatars.
Jerry
Hi GEKaver- Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:1) Click start2) Type dxdiag and press enter3) Go to the Display tab and check the Name property.Look forward to hearing back from you. Thanks a mil!
Hi GEKaver- Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Look forward to hearing back from you. Thanks a mil!
I have the same issue: black background, the game is not playable
My graphics:Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 965 Express Chipset Family DAC type: Internal
i am having same problem on my hp dt 8000 pc using win10 no such background and so on as above mentioned my graphics card is in build intel q45 chip set based card kindly fix this issue i wanna play this game on my pc
Me too, I've the same problem. Here, my graphics card spec (dxdiag): MyDxDiag
I also have this problem. Please check my thread : https://care.king.com/en/candy-crush-saga/black-backgrounds-and-missing-buttons-on-windows-10-appI think this should be a high priority on maintaining Candy Crush app on Windows 10 Store.Also this is my graphics card specs : http://1drv.ms/1gS8w13Also this is not a high end game this shoudn't requiring a high end graphics card. Just sayin.
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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
