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🚨Can't connect to the Store - Unable to Purchase Extra Moves/Boosters with Gold Bars

QueenB
QueenB Posts: 15,324
edited December 2023 in Support

Attention, Fellow Players!

We're aware that some of you are currently experiencing difficulties connecting to the in-game Store and purchasing extra moves or boosters using Gold Bars. Our team is actively investigating this issue to resolve it as swiftly as possible.

This seems to be particularly affecting players who have previously used the Google Play Store as their payment method.

To mitigate this problem, we recommend the following:

• Open your Google Play purchase history

• Check if you find a purchase that is asking you to cancel or authorize it

• Cancel this purchase

• Restart your game

If trying the above still does not work, try changing your payment method:

How to add, remove, or edit your Google Play payment method

Rest assured, our team is diligently working on a fix to ensure a seamless experience for all our players. We understand the frustration this may cause and appreciate your patience and understanding.

We'll keep you updated as we make progress toward a solution. Thank you for your ongoing support and for being an integral part of our community!

If you have any additional concerns or questions, feel free to reach out to our Support Team.

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