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unable to download on 4.4.2

pat_frampton_
pat_frampton_ Posts: 2

Level 1
in Support

Just brought a Samsung tab running 4.4.2 say that my device is not compatible with the candy crush app. 

I was told that all I needed was an android device with 4.4.2 on it. Is this not the case or is there a work around I need to do. 

Please help 

Thank you

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Pat! Welcome to King Care. I am really sorry that you are having some difficulties installing our game. Let's try to fix this together. 

    Please update the OS on your device.  

    Navigate to Settings - About Phone - System Updates - Update. Please see the following video for help doing this: www.youtube.com/watch?v=fz14wv4PXVg

    Now reset the Settings in the Google Play app:

    Go to apps and find the app called 'Settings'Locate the menu called 'Apps'Scroll down until you find the 'Google Play Store'From here click on 'Clear data' then clear cache.

    Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.Reboot the device and you should now be able to install the game.

    If after trying these last steps the issue still persists then please follow them again and this time also click on 'Uninstall updates.’

    If this still does not resolve the problem please come back to me with the following info: 

    - Device Model.

    - OS version.

    - Google Play Store version number: www.apkmirror.com/apk/google-inc/google-play-store/

    Please note that the Play Store version needs to be at least v5.2 to ensure smooth running. If you are using an older version then please also update it and retry the steps above: www.apkmirror.com/apk/google-inc/google-play-store/

    I am sorry about the very long reply, do let me know how you get on! :-) 

    Flag · Helpful Sweet Love Haha
  • pat_frampton_
    pat_frampton_ Posts: 2

    Level 1
    edited June 2016

    Hi Pat! Welcome to King Care. I am really sorry that you are having some difficulties installing our game. Let's try to fix this together. 

    Please update the OS on your device.  

    Navigate to Settings - About Phone - System Updates - Update. Please see the following video for help doing this: www.youtube.com/watch?v=fz14wv4PXVg

    Now reset the Settings in the Google Play app:

    Go to apps and find the app called 'Settings'Locate the menu called 'Apps'Scroll down until you find the 'Google Play Store'From here click on 'Clear data' then clear cache.

    Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.Reboot the device and you should now be able to install the game.

    If after trying these last steps the issue still persists then please follow them again and this time also click on 'Uninstall updates.’

    If this still does not resolve the problem please come back to me with the following info: 

    - Device Model.

    - OS version.

    - Google Play Store version number: www.apkmirror.com/apk/google-inc/google-play-store/

    Please note that the Play Store version needs to be at least v5.2 to ensure smooth running. If you are using an older version then please also update it and retry the steps above: www.apkmirror.com/apk/google-inc/google-play-store/

    I am sorry about the very long reply, do let me know how you get on! :-) 

    Hi there Unfortunately doing this has not work and I am still unable to get the candy crush saga downloaded. Here is the following info you requested. Device info. SM-T310. OS version4.4.2. Google play store version6.7.13.E.all. Thank you
    Flag · Helpful Sweet Love Haha
  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Pat! Welcome to King Care. I am really sorry that you are having some difficulties installing our game. Let's try to fix this together. 

    Please update the OS on your device.  

    Navigate to Settings - About Phone - System Updates - Update. Please see the following video for help doing this: www.youtube.com/watch?v=fz14wv4PXVg

    Now reset the Settings in the Google Play app:

    Go to apps and find the app called 'Settings'Locate the menu called 'Apps'Scroll down until you find the 'Google Play Store'From here click on 'Clear data' then clear cache.

    Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.Reboot the device and you should now be able to install the game.

    If after trying these last steps the issue still persists then please follow them again and this time also click on 'Uninstall updates.’

    If this still does not resolve the problem please come back to me with the following info: 

    - Device Model.

    - OS version.

    - Google Play Store version number: www.apkmirror.com/apk/google-inc/google-play-store/

    Please note that the Play Store version needs to be at least v5.2 to ensure smooth running. If you are using an older version then please also update it and retry the steps above: www.apkmirror.com/apk/google-inc/google-play-store/

    I am sorry about the very long reply, do let me know how you get on! :-) 

    Thanks for letting me know! I am really sorry that it did not work.
    Flag · Helpful Sweet Love Haha

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