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When I hop the frog on level 1218 the game crashes on both my iphone 6S and my ipad.

JLT1973
JLT1973 Posts: 2 Newbie
in Support

I get kicked back to my home screen on both of my devices. I lose a life and it does not take me back to my current position on that level so I have to start all over. I have totally closed out of the game on both devices and it continues to happen. 

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Answers

  • Loppa
    Loppa Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    I have the same issue, been going on for two days now and I've spendt a lot of cash trying to buy stuff to clear the level without using the frog, but that is not possible. I would definately like a refund of my last purchases.
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  • Barbara_G-Mayes
    Barbara_G-Mayes Posts: 7 Level 2

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    This is still a problem, I have the same on my Ipad
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  • Nicky_Harrison
    Nicky_Harrison Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    I have this problem too on iPhone and iPad
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  • Britchie_
    Britchie_ Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    Just paid for extra lives then crashed while moving the frog. This was after losing 2 other lives for the same reason. I refuse to buy my way off of this level.
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  • JLT1973
    JLT1973 Posts: 2 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    FIX IT!!!
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  • squirrelnut58
    squirrelnut58 Posts: 4 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    I paid for extra moves and it crashed. I get so close and I move the frog and boom!! The game goes back to home screen. Very frustrating!!
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  • Janice_Stringer
    Janice_Stringer Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    I have the same issue. Playing on FB does not help. Update on the issue is needed please.
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  • Carrol_
    Carrol_ Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    Sadly I waited until it crashed 3 times before I investigated
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  • Gina_R_Perez
    Gina_R_Perez Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    I have the same issue on iPhone and iPad!!!
    Flag · Helpful Sweet Love Haha
  • Kathleen-11
    Kathleen-11 Posts: 1 Newbie

    Hi,

    Thank you for reporting this. We are currently investigating the issue.

    Until the issue has been resolved I suggest you play the game on Facebook or King.com.

    Thanks for your patience and understanding.

    - Mark, Team King Care

    Same issue here!
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