Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How can I save proof of my current level?

I've been waiting for a synch-issue solution, but I'm doubtful you'll have it fixed before I need to return old phone to my carrier. I do NOT want to "roll back" 58 levels due to this, so my question to you is: How can I officially prove what my current level on the device I need to return? Can you capture this data from my candy crush account somehow? You can email me directly at the gmail address associated with this king.com profile if you prefer to not post this publicly. If the levels were easy, I wouldnt mind, but the 1880s-upwards are not all easy, and I consumed a lot of boosters/bonuses to get there!

Accepted answers

MarkHawk

Hi Richard,

The sync issue has been solved.

If your mobile device is set to automatically update apps then no further activities are required.

If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

Kind regards,

- Mark, Team King Care

All comments

Richard_O'Haire

Hi Richard,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Thank you to you and your team! I can confirm that i'm now synched! I really appreciate the time you guys took to solve this issue. Now I hope my new Note 7 doesn't explode :-)

MarkHawk

Hi Richard,

The sync issue has been solved.

If your mobile device is set to automatically update apps then no further activities are required.

If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

Kind regards,

- Mark, Team King Care

Richard_O'Haire

Thanks for getting back so quickly! I still have the 3 full days, so I'll hold out until the last possible day so I don't have to hassle anyone with somehow transferring my progress. I appreciate your time as I'm sure you and your team are dealing with a lot of other customers!

Thank you,

Ricky

MarkHawk

Hi Richard,

The current sync issue should be solved within a few days.

In the case of you having to return your old phone before the sync issue is solved I will be able to manually restore your progress on your new mobile device.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Richard,

Your game account shows that you are at level 1868 in Candy Crush Saga and at level 601 in Dreamworld.

Once you get your new phone, and the sync issue has been solved, you'll be able to continue from level 1868 and 601.

Your 44 gold bars are also stored online and will also be available once you can sync.

Boosters and extra lives are stored locally on your mobile device and cannot be transferred.

Kindly write back on this thread in case you experience any issue after the Facebook sync has been fixed and I'll do my best to assist you.

Kind regards,

- Mark, Team King Care

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Accepted answers

MarkHawk

Hi Richard,

The sync issue has been solved.

If your mobile device is set to automatically update apps then no further activities are required.

If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Richard,

Your game account shows that you are at level 1868 in Candy Crush Saga and at level 601 in Dreamworld.

Once you get your new phone, and the sync issue has been solved, you'll be able to continue from level 1868 and 601.

Your 44 gold bars are also stored online and will also be available once you can sync.

Boosters and extra lives are stored locally on your mobile device and cannot be transferred.

Kindly write back on this thread in case you experience any issue after the Facebook sync has been fixed and I'll do my best to assist you.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Richard,

The current sync issue should be solved within a few days.

In the case of you having to return your old phone before the sync issue is solved I will be able to manually restore your progress on your new mobile device.

Kind regards,

- Mark, Team King Care

Richard_O'Haire

Thank you,

Ricky

MarkHawk

Hi Richard,

The sync issue has been solved.

If your mobile device is set to automatically update apps then no further activities are required.

If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

Kind regards,

- Mark, Team King Care

Richard_O'Haire

Hi Richard,
The sync issue has been solved.
If your mobile device is set to automatically update apps then no further activities are required.
If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Kind regards,
- Mark, Team King Care

Thank you to you and your team! I can confirm that i'm now synched! I really appreciate the time you guys took to solve this issue. Now I hope my new Note 7 doesn't explode :-)

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…