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I had similar issues as the others, it appears I am back at the level I was at but all my boosters are gone! Help please. I would also like an update on a separate ticket I submitted a month ago - ticket # 2850779. Please help with both, thanks!
Hi Carrie,Boosters and lives are stored locally on your mobile device - in case of un/re-installing, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest that you do regular backup of your mobile data. In case something happens you will then be able to restore your game data from the backup. Please also notice that local data cannot be transferred to other mobile devices. In case you switch device then kindly use any boosters or lives before switching to a new device.For your other question in relation to Candy Crush access to 'Device ID and call information' on Android:Candy Crush Saga can now determine if you receive a call and will pause the game.Previously the game would be put in suspend mode which in some cases caused the game to loose the level you were playing.Please notice that on Android devices running Marshmallow you will be able to control app permissions. Simply go to Settings >> Apps >> Configure apps (cog wheel top right corner of the screen) >> App permissions. From here you'll have an overview and the possibility to limit apps and their interaction with your mobile device.Kind regards,- Mark, Team King Care
Hi Carrie,
Boosters and lives are stored locally on your mobile device - in case of un/re-installing, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest that you do regular backup of your mobile data. In case something happens you will then be able to restore your game data from the backup. Please also notice that local data cannot be transferred to other mobile devices. In case you switch device then kindly use any boosters or lives before switching to a new device.
For your other question in relation to Candy Crush access to 'Device ID and call information' on Android:
Candy Crush Saga can now determine if you receive a call and will pause the game.
Previously the game would be put in suspend mode which in some cases caused the game to loose the level you were playing.
Please notice that on Android devices running Marshmallow you will be able to control app permissions. Simply go to Settings >> Apps >> Configure apps (cog wheel top right corner of the screen) >> App permissions. From here you'll have an overview and the possibility to limit apps and their interaction with your mobile device.
Kind regards,
- Mark, Team King Care
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This discussion was created from comments split from: 💛 A Thank You Note from the Candy Crush Team.
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Ang Ganda sobra
Finally got rid of black blobs on Candy Crush, but have now appeared on Alpha Betty. Screen just flickers on Candy Crush. What is the problem? Why is King not publicly addressing these VERY WIDE spread issues, and why is it taking so long to fix? All issues started after recent updates. Android phone... I miss my games!!!
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
