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Lost all my boosters including paid boosters

Tanya_Williamson
Tanya_Williamson Posts: 1

Level 1
in Support

I have spent money using my apple id to purchase boosters for candy crush. Just recently I purchased a package that included a mystery box that I never got ( I did get the bars and the boosters) Two days ago ALL my boosters were gone. I had not done any recent updates. Infact I was playing a game, lost, went back to play again, got an error message and the next thing I knew was all my boosters had disappeared.  I had 52 colour bombs, I had 36 wheels, 24 combo candies etc. 

I have gone to settings in the bottom right hand corner to restore purchases, NOTHING, I have closed out of my ipad (the only place I play the game) nothing. This is the second time this has happened. I get if it is free that is one thing, but a good majority of these were paid for. 

Please let me know how I got about getting everything I have paid for back or how I get a refund for everything I have paid for and have nothing to show for it now. 

Thank you, 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Tanya- Thanks for posting on King Care. I am really sorry that you have lost some of your items, I can completely understand your frustration. I would like to take a look at your account and make things right again. 

    I have sent you a private message, please click on the envelope icon in the top right hand corner of the screen. Look forward to hearing back from you so that we get you back on track. 

    Have a sweet weekend! 

  • dinulescusorin
    dinulescusorin Posts: 1

    Level 1

    Hi Tanya- Thanks for posting on King Care. I am really sorry that you have lost some of your items, I can completely understand your frustration. I would like to take a look at your account and make things right again. 

    I have sent you a private message, please click on the envelope icon in the top right hand corner of the screen. Look forward to hearing back from you so that we get you back on track. 

    Have a sweet weekend! 

    I lost all my boster too. Why is this happening? :(

Hey! Would you like to give us your opinion?

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