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mobile game closes

tamr032
tamr032 Posts: 12

Level 2
in Support

i can open the mobile app but as soon as i go to do anything it closes and resets. can't play any levels

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Thanks for letting me know, I am very sorry that you are still having some problems. Please could you let me know the following information? 

    - Which device model and make do you have? 

    - How old is the device? 

    - Which OS do you have installed? (Can be found in the App/Play store)

    - Which version of Candy Crush Saga do you have installed? 

    - How much free memory do you have on your device? 

    Thanks a lot! 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi tamr032- Thanks for posting on King Care. I am really sorry that you have been experiencing some problems with your mobile games.

    Please could you try our troubleshooting tips here and let me know how you get on: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

    Have a sweet weekend! 

  • tamr032
    tamr032 Posts: 12

    Level 2

    i've done all the above steps in the link and it didn't help

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Thanks for letting me know, I am very sorry that you are still having some problems. Please could you let me know the following information? 

    - Which device model and make do you have? 

    - How old is the device? 

    - Which OS do you have installed? (Can be found in the App/Play store)

    - Which version of Candy Crush Saga do you have installed? 

    - How much free memory do you have on your device? 

    Thanks a lot! 

  • tamr032
    tamr032 Posts: 12

    Level 2

    Thanks for letting me know, I am very sorry that you are still having some problems. Please could you let me know the following information? 

    - Which device model and make do you have? 

    - How old is the device? 

    - Which OS do you have installed? (Can be found in the App/Play store)

    - Which version of Candy Crush Saga do you have installed? 

    - How much free memory do you have on your device? 

    Thanks a lot! 

    Which device model and make do you have? samsung galaxy s 3- How old is the device? approx 1 1/2 yrs old- Which OS do you have installed? (Can be found in the App/Play store)android 4.4.2- Which version of Candy Crush Saga do you have installed? 1.84.0.3- How much free memory do you have on your device? 7.73 gb free
  • tamr032
    tamr032 Posts: 12

    Level 2

    it's been a month now since my mobile app has stopped working and still no reply or fix for the problem

  • tamr032
    tamr032 Posts: 12

    Level 2

    now i cant get the app to open at all since the oct 19 update . is there even anyone looking into the problem? like really 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi All- Please can you check if you device is supported here? https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

    Thanks! 

  • tamr032
    tamr032 Posts: 12

    Level 2

    my android version is 4.4.2, any other suggestions

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