When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shut off

Alymae · October 2016

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shuts down sometimes. I have done all the Amazon kindle helps such as restarting and resetting back to factory settings and it still happens.

Wunderbaum · October 2016

Hi Alymae!

Did you install Candy Crush from the Amazon Store or from Google Play?

I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.

Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1

Cheers :-)

Alymae · October 2016

Hi Alymae!
Did you install Candy Crush from the Amazon Store or from Google Play?
I've seen another thread where a fellow gamer had installed from the wrong App store and it caused the same issue at you are describing.
Please check if you have this version installed: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1475654754&sr=1-1
Cheers :-)

From the Amazon Store

Alymae · October 2016

This is the version I have. I have tried all the helps from Amazon and cleared the cookies etc and it still is freezing and shutting off by itself. Any other options?

When I play Candy Crush on my Kindle Fire HD 8.9 the game slows way down, freezes and shut off

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