Candy Crush Saga

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All my King games keep crashing. Sometimes I can play Candy Crush Soda, but nothing else.

I have all my software and the app updated. Sometimes I can get all the way to the point where I click on the level before it crashes, but sometimes the game won't even load. So frustrating. Please help.

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Accepted answers

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Cezdiamond

Hi All- If you are experiencing a problem with your device and you have tried our troubleshooting steps, please could you check if the device is supported here:

https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Thanks a lot!

P2tt

Hi there- Thanks for posting King Care. I am sorry that you have been experiencing a problem with your games crashing. Let's try and get you back on track.
Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Be sure to have plenty of spare memory and try to play with a strong WiFi connection.
Let me know how you get on :-)
Have a sweet weekend!

i have same problem, tried all suggested steps, opened once will not open again. i reinstalled cc once lost all boosters , worked for a week , crashes, now will not open.

SDickson

I followed all of these steps, and the problem persists.

Cezdiamond

Hi there- Thanks for posting King Care. I am sorry that you have been experiencing a problem with your games crashing. Let's try and get you back on track.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Be sure to have plenty of spare memory and try to play with a strong WiFi connection.

Let me know how you get on :-)

Have a sweet weekend!

Accepted answers

All comments

Cezdiamond

Hi there- Thanks for posting King Care. I am sorry that you have been experiencing a problem with your games crashing. Let's try and get you back on track.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Be sure to have plenty of spare memory and try to play with a strong WiFi connection.

Let me know how you get on :-)

Have a sweet weekend!

SDickson

I followed all of these steps, and the problem persists.

P2tt

Hi there- Thanks for posting King Care. I am sorry that you have been experiencing a problem with your games crashing. Let's try and get you back on track.
Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Be sure to have plenty of spare memory and try to play with a strong WiFi connection.
Let me know how you get on :-)
Have a sweet weekend!

i have same problem, tried all suggested steps, opened once will not open again. i reinstalled cc once lost all boosters , worked for a week , crashes, now will not open.

Cezdiamond

Hi All- If you are experiencing a problem with your device and you have tried our troubleshooting steps, please could you check if the device is supported here:

https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Thanks a lot!

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