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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
It started me back at level 1. I've tried uninstalling & reinstalling. Nothing has worked.
Hi Elin Nilsson,Don't worry - we can help your mother to get her levels back.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
Hi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please.
Hello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ?
Hi Mark! My mum got the same problem as everyone else here. Is it possible for you Mark to help her back to lvl 2026? She was connected to facebook when this happend! Please she needs your help!
Hi Karen Chung,Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Karen Chung,
Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.
Hi Mark,
My mother also has the same issue. She did not register with a facebook account or a King user but she has played the game for a long time now, having to always wait for new episodes to be created. It is upsetting that the "update" forced her to uninstall the game and then make her lose all progress in it. Please help us fix this issue.
Regards,
- Karen
Hi Franck Toutoun,
We require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your dad and solve the issue.
Hi Kelly,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Also, before anyone asks ... yes, I am logged in through Facebook.
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Heya, can anyone explain the icons on the top of the map screen and what they are and how you play them? I know it's probably going to be an essay of an answer but it would be highly appreciated !! Thankx, Gema 😊
Как добавить друзей? Или как сделать, чтоб добавились друзья сами?
se dieron cuenta que los niveles se volvieron más difíciles e ilógicos? Nos están saboteando de la manera más descarada para que compremos lingotes, no cumplen los tiempos que indican los regalos y cuando pedimos vidas no nos llegan pero si nos llegan las de los demás, ya estoy pensando desinstalar el juego, se volvió muy…
candy rush saga is not open
Good day people. How can I turn playing Candy crush into money making?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
