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It started me back at level 1. I've tried uninstalling & reinstalling. Nothing has worked.
Hi Elin Nilsson,Don't worry - we can help your mother to get her levels back.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
Hi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please.
Hello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ?
Hi Mark! My mum got the same problem as everyone else here. Is it possible for you Mark to help her back to lvl 2026? She was connected to facebook when this happend! Please she needs your help!
Hi Karen Chung,Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Karen Chung,
Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.
Hi Mark,
My mother also has the same issue. She did not register with a facebook account or a King user but she has played the game for a long time now, having to always wait for new episodes to be created. It is upsetting that the "update" forced her to uninstall the game and then make her lose all progress in it. Please help us fix this issue.
Regards,
- Karen
Hi Franck Toutoun,
We require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your dad and solve the issue.
Hi Kelly,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Also, before anyone asks ... yes, I am logged in through Facebook.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
