Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Where are my Facebook friends?

All my friends have disappeared in Candy Crush Saga on my ipad. I am the only one playing. They were all there yesterday

Accepted answers

All comments

Mickeygr420

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I updated candy crush yesterday and my friends are still gone. Now I'm stuck waiting 3 days to get to the next level because I have no one to help give me tickets

bethga

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

I lost all my items and extra lives too!!! so upset!!!!

Kerry-2

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Are you going to restore all lost lives saved and all boosters lost aswell?

Cezdiamond

Cant find friends on my mobile

Hi Sean- Please wait for the next update, this should resolve the problem :-)

Natalie_Blake

Same here on andriod

Similar issue here, except only half of my Facebook friends are showing up on iPhone, and they're mostly ones who don't play! I've tried logging out and back in with Facebook on the app, but it doesn't help.

Jane_Sprando

Same here on andriod

If I could FIND and READ your answer, it would be helpful! How do I access your answer?

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Accepted answers

All comments

Jane_Sprando

Same here on andriod

If I could FIND and READ your answer, it would be helpful! How do I access your answer?

Natalie_Blake

Same here on andriod

Cezdiamond

Cant find friends on my mobile

Hi Sean- Please wait for the next update, this should resolve the problem :-)

Kerry-2

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Are you going to restore all lost lives saved and all boosters lost aswell?

bethga

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

I lost all my items and extra lives too!!! so upset!!!!

Mickeygr420

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I updated candy crush yesterday and my friends are still gone. Now I'm stuck waiting 3 days to get to the next level because I have no one to help give me tickets

Arzu_Kaya

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Are you going to restore all lost lives saved and all boosters lost aswell? I lost 300+ special candies while re-installing the game.

Kimmyd14

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

Same here

Katie-11

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I've updated as well on my Android phone and still having this issue. So it's not solved

Jill-7

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

Same here - can only hope we get everything back!

Lori-11

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I am also having the same problem on my Android phone and IPad. I am confused because it shows this problem is solved when it clearly has not been solved. When should we expect the next update?

Broom_Hilda

I have this question also but it is on a Kindle Fire HD

Mine too

Jackie_Chipman

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I have the latest version and my friends list is gone. When will this be resolved? The next update? When will that be?

Betty_Kelly

Same here! So frustrating I need help to move to next level, but can't see any friends that play.

I guess they are still working on this problem. My friends are still missing also as well as my picture.

Susan_Vose

I have this question also but it is on a Kindle Fire HD

Me too! Called Amazon and no help. They walked me thru a couple of quick fixes but no luck. Hate playing by myself!!!!

silviaclementte

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

obviously this problem doens't sold yet....

MiguelFersight

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I lost about 980 lives and 300+ boosters. Will they be returned?

Sarbear1877

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Is there any update? Are we going to get back the lives and boosters? Any time frame?

Mchl_Ng

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Same here ...still not solved yet...all boosters & lives gone due to uninstall & reinstall the app.

Wanda-6

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I have same problems. Today it wont even let me in to play at all. Boots me out when it starts to load after I click play.

Which level almost made you quit Candy Crush?
Be honest, which level stressed you the most, and how long did it take you to pass it? I’m curious to see if I’m the only one that suffered
level 8960
Hvor kan jeg vinde 8960
How do I withdraw for candy crush
How do IHow do I withdraw please can you people show me everything
Why are you doing this to us?
On my brand new full on memory ipad I lose the moment I’m about to win a game, a life and go back to tye same level which is suddenly harder. I’m not tye only one, read on
Please help me
How Do I play the game candy crush saga

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…