Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

App Crashing

Every time I open the app, the whale comes out and a message pops up about what place I finished in the striped candy game, and then the app closes.

Accepted answers

All comments

Ed_Stefaniuk

Hi dear Candy Crushing friends,
I hope you will all have a Sweet! day today.
Especially since you should now be able to open the game and play it as usual ;-)
Have a great day,
Tony - King Care Team

Dexters delight has been a DISASTER. CRASHES CRASHES CRASHES. Please get it sorted for iPad. PLEASE.

Randle

I don't know if this will work for others, but on mine I went extreme. My games ONLY work now when I disconnect from wifi and Facebook And Bluetooth also. I also had deleted and reinstalled all king games before this step and reset iPad multiple times. However, my candy crush and candy crush saga work when I'm disconnected from wifi, then you have to reboot and it works for me. Hope this helps some others and they don't have to lose all their lives and boosters like I did because I deleted and reinstalled the games.

Hey Nweiss1228, what model iPad are you playing on? There are some iPads that are no longer compatible with their games https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Nweiss1228

"Solved" ? We're still stuck -_-

Mine only works when I disconnected my iPad from wifi while playing. It's not ideal but maybe it will help you as well.

Tony_Mc

Solved for me this time, since Tuesday / Wednesday

Good to hear so Crystalium, thanks for your feedback ;-)

Helen_Brown

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Nor mine getting really annoyed

Mary_Holland_

Same issue on iPhone. I can't play until it's fixed

Mine either. It's bad enough it doesn't connect to Facebook, but now this.

Janet_Lu-Luna

"Solved" ? We're still stuck -_-

finally stopped crashing for me. Try yours.

Joyn

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Not fixed on my phone. Still crashes

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Accepted answers

All comments

Joyn

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Not fixed on my phone. Still crashes

Janet_Lu-Luna

"Solved" ? We're still stuck -_-

finally stopped crashing for me. Try yours.

Mary_Holland_

Same issue on iPhone. I can't play until it's fixed

Mine either. It's bad enough it doesn't connect to Facebook, but now this.

Helen_Brown

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Nor mine getting really annoyed

Tony_Mc

Solved for me this time, since Tuesday / Wednesday

Good to hear so Crystalium, thanks for your feedback ;-)

Nweiss1228

"Solved" ? We're still stuck -_-

Mine only works when I disconnected my iPad from wifi while playing. It's not ideal but maybe it will help you as well.

Randle

I don't know if this will work for others, but on mine I went extreme. My games ONLY work now when I disconnect from wifi and Facebook And Bluetooth also. I also had deleted and reinstalled all king games before this step and reset iPad multiple times. However, my candy crush and candy crush saga work when I'm disconnected from wifi, then you have to reboot and it works for me. Hope this helps some others and they don't have to lose all their lives and boosters like I did because I deleted and reinstalled the games.

Ed_Stefaniuk

Hi dear Candy Crushing friends,
I hope you will all have a Sweet! day today.
Especially since you should now be able to open the game and play it as usual ;-)
Have a great day,
Tony - King Care Team

Dexters delight has been a DISASTER. CRASHES CRASHES CRASHES. Please get it sorted for iPad. PLEASE.

Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…