Candy Crush Saga

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I won the Create Striped Candies contest and it is stuck on calculating the results

Melinda19151

Rather than reward my prize, it's spooling One Moment, Calculating the Results.

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MarkHawk

That happened to me also -- I got 2nd place in the striped candy contest with the Whale and I never got my prizes!

Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

Roxana_Florescu

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same issue. I never got my striped candy reward even though it said I am on second place!

Moniek

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I had also the same problem. I won the contest but also it keeps on calculating. I had opened a ticket 3952847 but did not get any response.

bookgal29

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I am having the same issue, and can provide 2 tickets numbers that I was emailed. Thanks in advance!

Jane_Sadenova

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

A kind reminder. Still didn't get any response regarding the issue.

Rachael35

That happened to me also -- I got 2nd place in the striped candy contest with the Whale and I never got my prizes!

MarkHawk

I am having the same problem.

Mrsfitz16

I am having the same problem.

Jane_Sadenova

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Please check my account too. Thanks.

MarkHawk

I have the same issue as everyone else. Nothing but a spinning circle and "calculating results". Now the link to the contest results in the game is gone. What happens now? All that effort for a software bug? I sure hope not.

Hi Kyle, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

MarkHawk

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Hi guys, please check for your private message and get back to me. Thanks. - Mark

MarkHawk

I was in third place the last time I checked...before it wouldn't show me the results anymore. Just stuck in a loop of loading results. Now I have no idea.

MarkHawk

I have the same problem. I emailed them but got an email sending me here but there is no fix so not sure what I should do now.

MarkHawk

Same problem here. What's going on?

MarkHawk

I have the same issue. How do I resolve it?

MarkHawk

Same issue here! I won and just spinning. Now it's gone

MarkHawk

I have been having the same issue, now the contest doesn't show at all.

MarkHawk

I am having the same problem. Only difference is that now it has disappeared in the game...

MarkHawk

I believe I am having the same issue. Can you look into my account? I used quite a few special candies and would be really upset if those were all a waste.

Vickie-4

I too am having the same problem. Both yesterday and today. Googled the issue and came across this page. Please can someone review

Why did so many people win first place? Was there a glitch in the game and that's why no one won?

Accepted answers

All comments

Vickie-4

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

It shows I won first place as well and received nothing. Just the message of calculating results. Now the message is gone and still nothing.

Catcrusher

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same issue. I won first place and no reward. It kept saying calcuting results. When I checked it again today it was gone.

Vickie-4

I too am having the same problem. Both yesterday and today. Googled the issue and came across this page. Please can someone review

Why did so many people win first place? Was there a glitch in the game and that's why no one won?

MarkHawk

I believe I am having the same issue. Can you look into my account? I used quite a few special candies and would be really upset if those were all a waste.

MarkHawk

I am having the same problem. Only difference is that now it has disappeared in the game...

MarkHawk

I have been having the same issue, now the contest doesn't show at all.

MarkHawk

Same issue here! I won and just spinning. Now it's gone

MarkHawk

I have the same issue. How do I resolve it?

MarkHawk

Same problem here. What's going on?

MarkHawk

I have the same problem. I emailed them but got an email sending me here but there is no fix so not sure what I should do now.

MarkHawk

I was in third place the last time I checked...before it wouldn't show me the results anymore. Just stuck in a loop of loading results. Now I have no idea.

MarkHawk

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Hi guys, please check for your private message and get back to me. Thanks. - Mark

MarkHawk

I have the same issue as everyone else. Nothing but a spinning circle and "calculating results". Now the link to the contest results in the game is gone. What happens now? All that effort for a software bug? I sure hope not.

Jane_Sadenova

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Please check my account too. Thanks.

Mrsfitz16

I am having the same problem.

MarkHawk

I am having the same problem.

Rachael35

That happened to me also -- I got 2nd place in the striped candy contest with the Whale and I never got my prizes!

Jane_Sadenova

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

A kind reminder. Still didn't get any response regarding the issue.

bookgal29

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I am having the same issue, and can provide 2 tickets numbers that I was emailed. Thanks in advance!

Moniek

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I had also the same problem. I won the contest but also it keeps on calculating. I had opened a ticket 3952847 but did not get any response.

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Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks