Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

App Crashing

Every time I open the app, the whale comes out and a message pops up about what place I finished in the striped candy game, and then the app closes.

To ask your Question:

Accepted answers

All comments

Ed_Stefaniuk

Hi dear Candy Crushing friends,
I hope you will all have a Sweet! day today.
Especially since you should now be able to open the game and play it as usual ;-)
Have a great day,
Tony - King Care Team

Dexters delight has been a DISASTER. CRASHES CRASHES CRASHES. Please get it sorted for iPad. PLEASE.

Randle

I don't know if this will work for others, but on mine I went extreme. My games ONLY work now when I disconnect from wifi and Facebook And Bluetooth also. I also had deleted and reinstalled all king games before this step and reset iPad multiple times. However, my candy crush and candy crush saga work when I'm disconnected from wifi, then you have to reboot and it works for me. Hope this helps some others and they don't have to lose all their lives and boosters like I did because I deleted and reinstalled the games.

Hey Nweiss1228, what model iPad are you playing on? There are some iPads that are no longer compatible with their games https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Nweiss1228

"Solved" ? We're still stuck -_-

Mine only works when I disconnected my iPad from wifi while playing. It's not ideal but maybe it will help you as well.

Tony_Mc

Solved for me this time, since Tuesday / Wednesday

Good to hear so Crystalium, thanks for your feedback ;-)

Helen_Brown

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Nor mine getting really annoyed

Mary_Holland_

Same issue on iPhone. I can't play until it's fixed

Mine either. It's bad enough it doesn't connect to Facebook, but now this.

Janet_Lu-Luna

"Solved" ? We're still stuck -_-

finally stopped crashing for me. Try yours.

Joyn

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Not fixed on my phone. Still crashes

Accepted answers

All comments

Joyn

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Not fixed on my phone. Still crashes

Janet_Lu-Luna

"Solved" ? We're still stuck -_-

finally stopped crashing for me. Try yours.

Mary_Holland_

Same issue on iPhone. I can't play until it's fixed

Mine either. It's bad enough it doesn't connect to Facebook, but now this.

Helen_Brown

Hi Cyndi M,
Thank you very much for highlighting this here on King Care.
We are aware of this currently happening in Candy Crush Saga, both on Android and iOS devices, and our Game Studio is investigating this issue.
I will get back to you once I have more information. In the meantime, I will use your thread here to inform other players about the same.
Thank you for your patience and understanding.
Kindest regards,
Tony - King Care Team

Nor mine getting really annoyed

Tony_Mc

Solved for me this time, since Tuesday / Wednesday

Good to hear so Crystalium, thanks for your feedback ;-)

Nweiss1228

"Solved" ? We're still stuck -_-

Mine only works when I disconnected my iPad from wifi while playing. It's not ideal but maybe it will help you as well.

Randle

I don't know if this will work for others, but on mine I went extreme. My games ONLY work now when I disconnect from wifi and Facebook And Bluetooth also. I also had deleted and reinstalled all king games before this step and reset iPad multiple times. However, my candy crush and candy crush saga work when I'm disconnected from wifi, then you have to reboot and it works for me. Hope this helps some others and they don't have to lose all their lives and boosters like I did because I deleted and reinstalled the games.

Ed_Stefaniuk

Hi dear Candy Crushing friends,
I hope you will all have a Sweet! day today.
Especially since you should now be able to open the game and play it as usual ;-)
Have a great day,
Tony - King Care Team

Dexters delight has been a DISASTER. CRASHES CRASHES CRASHES. Please get it sorted for iPad. PLEASE.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…