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all 3 are 3 candy crush games are crashing
Jennifer_B_Shaw
Posts: 7
Level 1
in Support
I have a windows Lumia 640. I've got windows 10 on it. I have all 3 candy crush games downloaded, candy crush saga, jelly and soda. I keep losing lives as well. I have followed all the steps in the email that was sent back, I have re installed on my phone and then reinstalled to my memory card twice and I don't know what else to do?
I
Answers
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Hi Jennifer!
I've seen threads where certain mobile devices are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
If the problem persists then you might have to do a factory reset of your mobile device. Don't forget to do a backup of all your content as a factory reset will wipe all data on your device.
Once your mobile device has been reset I suggest you only install the games first. After checking everything is OK you can the proceed to install the remaining apps.
Cheers
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I have tried doing the factory reset as well and my phone is not listed on that list I don't know what else to do. The games have updated since then as well and it still not working.Hi Jennifer!
I've seen threads where certain mobile devices are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
If the problem persists then you might have to do a factory reset of your mobile device. Don't forget to do a backup of all your content as a factory reset will wipe all data on your device.
Once your mobile device has been reset I suggest you only install the games first. After checking everything is OK you can the proceed to install the remaining apps.
Cheers
