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Please restore my levels to new iPad, I have lost everything.

shoeskat
shoeskat Posts: 3

Level 1
in Support

I went to sync progress to new iPad and I logged in to my King account and it didn't move over my progress then when I went back to my old iPad it reset back to 1.  I was on level 251.  Please see if you can see my progress under my login shoeskat@comcast.net.  The login worked on my Candy Crush Soda but lost everything on the original Candy Crush.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

  • shoeskat
    shoeskat Posts: 3

    Level 1

    Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

    Thank you so much for helping me! I am logged in on my iPad with my shoeskat@comcast.net email and no messages are showing. I have the same email for saving games on my soda version, would that mess it up?
  • _Elsa_
    _Elsa_ Posts: 37,348

    If you are playing your games through Facebook then they are still there.  Just log back into Facebook and they should be there.  If you are playing through King's website then someone from King will have to check into this further.

  • shoeskat
    shoeskat Posts: 3

    Level 1

    Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

    Still no message in the app, please advise. Thank you so much.

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