Won't get past loading screen

Tripe_Hound · December 2016

On latest update on Samsung S7 and has been working fine. Today, the first time I tried to play it went into and endless loop at the main screen (the game will have been "in memory", and it appeared to be trying to connect to servers). I closed the app using the recent apps button and now every attempt to open shows the orange loading screen before closing. Have tried with Wifi and mobile data disabled, but no different.

StuckInATree · December 2016

Go through the suggested troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

StuckInATree · December 2016

Go through the suggested troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Tripe_Hound · December 2016

Go through the suggested troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Clearing the cache did the trick.

StuckInATree · December 2016

Go through the suggested troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Nice, yeah cache can fill up pretty quickly especially if it's not cleared out once in a while. Merry Christmas

Won't get past loading screen

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