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Updated candy crush and screen crashes

taist
taist Posts: 1

Level 1
in Support

I updated candy crush on my iphone and it would crash on the home screen. I had to delete the app and reinstall. I lost my entire profile and didn't have a profile on Facebook. I was near level 1000. Is there a way to get my profile back? Possibly through imei?

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

  • Okiekerri
    Okiekerri Posts: 2

    Level 1

    I have he same issue. I lost all my boosters and almost 100 levels. I've sent an email and a dm thru twitter and no one will contact me. Is there a way to get my stuff restored?

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    I have he same issue. I lost all my boosters and almost 100 levels. I've sent an email and a dm thru twitter and no one will contact me. Is there a way to get my stuff restored?

    Hello.Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.Kind regards,Johnny

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