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Very upsetting my level was over 900.....closer to 928 I believe....now level 1 please fix the game, crazy! I play on iPad Air.
Hi Murielle,Do you play through facebook or the kingdom? Have you tried logging into either?Jilly
Hi Murielle,
Do you play through facebook or the kingdom? Have you tried logging into either?
Jilly
Hi Daronie & Kamila,
If you play through the kingdom, are you signed in with the email address that you signed up with? If you forgot your password try this link: https://king.com/forgotPassword This way you'll at least know if you're using the right email because it should have all of your progress saved. You could also try uninstalling/reinstalling the game and then log back in, but you will lose any boosters or lives by doing this. Also, here is the link for troubleshooting: https://king.com/faq/TroubleShooting
You might not have the latest adobe flash player, as I don't know which devices you're playing on but there is a link on that page to check. Hope these tips help you, if not get back to me here and I will try to get a King Care associate to check into your account. Good luck!
I have a problem with the game. I was at a level of more than 1,600 for several days as he wants to play shows me all the time on level 1. Why do I need to start a new game id if you went through all the levels?
If you've been playing your game through a Facebook account then all levels should be saved. Clear out your history/cache. Log out of Facebook and log back in and then you should be back to your levels again.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
