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After the new upload I am playing on my mothers facebook account on my iPhone and on my facebook account n my computer. How can I get this resolved to just playing on my account?
Hi Kurt,
JillyJill is right. Please try the following:
Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPhone. Disconnect your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPhone.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Kindest regards,
Tony - King Care Team
Hi Kurt,JillyJill is right. Please try the following:Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.Open the Facebook app on your iPhone. Disconnect your Facebook session and close the app.Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPhone.Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.Kindest regards,Tony - King Care Team
Okay Kurt, I'll have to wait for one of the King tech support associates are back or available and I will hook them up with your issue, they'll be able to look into your account and "fix" it as unfortunately I'm unable to do that. Monday, the 16th, we'll have someone to help you out. I'm sorry I couldn't be more helpful for you!
Thank you for your patience,
Jilly
Tried that and it didn't work.
It sounds like you're signed into your mother's facebook account, is this correct? You're going to have to log out of facebook and log back in with your account. Because on the computer, you would not have your mother's account up unless you were logged in to her facebook account on there as well. Please let me know if I'm clear on your issue or if this helps you at all.
Thank you,
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
