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When I connected to Facebook with Candy Crush it started me back at level 1 and lost all my progress
Bill_Pinney
Posts: 2
Level 1
in Support
Had been playing Candy Crush for a while and was at level 3 or 4 hundred. I just made a Facebook account and when the went to my Candy Crush app it said Connect to Facebook, when I did that it started me back at level one and lost all my progress. I tried to re log in and it says no account found with my email. I got the app from the Apple Store and do not remember even using an email. Please help me get my progress back. Very frustrated.
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Answers
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My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.
I apologise for this, rest assured this is being looked at to ensure that it does not happen again.
If you still have a query then feel free to use the site for help or post your question again so our community can assist you.
Kind regards,
Johnny
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how i can get it back?
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Hello Ayesha, Could you please confirm what you need to get back. Is this in relation to your game progress? Kind regards, Johnnyhow i can get it back?
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