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๏ปฟ ๐ Something BIG is comingโฆ Are you ready? - More info HERE
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I need help switching candy crush progress from my old device to new device
Answers
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Hello Rohit @rohitgaba๐ค Hearty Welcome to our sweet King Community!
Try the tips in this article provided by our Community In-charge team --> Moving game progress to a new device (click on the Green letters).
See if that comes in handy. If not, please let me know by typing your reply in the box given below๐ซ
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@PummyRaj that did not help as my account is connected to kings account, however I do not remember password and unable to reset the password as I don't have access to email address.
If someone can correct email address on my user account, that will help
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Understood, Rohit @rohitgaba๐๏ธ
The King Player Support will be able to help you, as they can access your account and work from their end!
Which device are you using? Is it an Apple device or Android device?
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Thanks, Rohit! Give me a little bit of time & I will get back to you with proper steps to contact the Player Support team๐๏ธ
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Hello Rohit @rohitgaba๐โโ๏ธ
I am sorry to know that your previous Help ticket was closed!! Unfortunately, once a ticket is closed, they won't open it again!!
Not to worry! Send a complaint now and they will open a new investigation. Follow these steps to send your complaintโฌ๏ธ
- Click on the Pink Cogwheel you see at the top right corner of the game map screen;
- Click on ? icon. You will be directed to King's Help Center;
- Scroll down to "Popular Topics" and select "My Game Progress";
- Select and click on 4th option "new phone or tablet? Learn how to move progress";
- Now, scroll down all the way till you see "Contact Us" button. Click on it;
- You will see a form to fill out;
- After entering the needed details, at "Topic", select the last option --> "Account Login Issues";
- At "Subtopic" select --> "I have account login issues"
- Explain briefly about the issue and submit it.
As you know, you will be receiving an automated email which is an acknowledgement to inform you that they have received complaint. An actual agent should contact you within 72 hours! If they didn't, send a reply through the automated email you received.
NOTE: Keep an eye on your emails (not from King Community), and also do not delete the automated email.
Contacting Player Support team is a delayed process. Hence, we have to very patient with them.
If you have any further questions or assistance, please post back and I will get back to you tomorrow!
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@PummyRaj Sure, I will follow the mentioned steps. Though I had raised earlier ticket in same way. Hopin that the new ticket get answered.
Is there any one from the support on the community whom we can tag to get the attention on the issue? The ticket this time is 13505906.
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Hello Rohit @rohitgaba๐ค Good Morning!
If you do not get any reply from the Player Support team by end of Tuesday, please post back and let me know. And, I will request our Community In-charge contact the Player Support team๐๏ธ
They won't be able to rush things as 72 hours is the normal waiting time for all issues!!
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