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Magic Helmet challenge disappeared before time ran out

Hillary_Qberry Posts: 2

Level 1

January 2017 in Support

The magical helmet challenge disappeared before time ran out. There was at least 20 hours left on the countdown clock and suddenly it is gone.

I tried closing and reloading my game several times and nothing seems to help. 

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Answers

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  StuckInATree Posts: 4,755

  January 2017

  The special event's are linked to being connected to facebook or Kingdom so may be worth troubleshooting your connection : https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

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  B_May Posts: 3

  Level 1

  March 2017 edited March 2017

  The special event's are linked to being connected to facebook or Kingdom so may be worth troubleshooting your connection : https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

  I lost Magic Helmets, the star thing, and red candy challenge, all with a lot of time remaining, after I cleared my phone's cache. Could this be the cause?

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