Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
The app just won't connect to Facebook.
I have the message:Sorry, you don't have access to the kingdom right now.
It happened before not long ago!Why??
Hi naadira56- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Let's try and get you back on track :-) Here are a few steps which should improve your gaming experience: a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."b. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on. c. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all. d. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option. e. As a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook at this stage will be lost. However, all the progress that is currently saved on Facebook can easily be retrieved, once you have reconnected the device successfully). Also any boosters or extra lives stored in the game may also be lost during this process.To delete the game on Start tap Games, In Collection tap and hold the game and then tap Remove. Then go back to the Marketplace or Store and reinstall the game. For extra support from Microsoft please try the Windows Phone 7 and Windows Phone 8 How-to websitesHave a sweet week!
Hi naadira56- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook.
Let's try and get you back on track :-)
Here are a few steps which should improve your gaming experience:
a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."
b. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.
c. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.
d. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.
e. As a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook at this stage will be lost. However, all the progress that is currently saved on Facebook can easily be retrieved, once you have reconnected the device successfully). Also any boosters or extra lives stored in the game may also be lost during this process.
To delete the game on Start tap Games, In Collection tap and hold the game and then tap Remove. Then go back to the Marketplace or Store and reinstall the game.
For extra support from Microsoft please try the Windows Phone 7 and Windows Phone 8 How-to websites
Have a sweet week!
New here? Sign in or create an account to join the fun.
The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Is there a game update available in the game and community?
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
