Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga will not load on my iPhone 6s. How do I remedy this without loosing all boosters

Candy Crush will not load. I have tried everything but deleting and reinstalling because I don't want to lose my boosters. I'm on an iPhone 6s so that's not the issue as I've been playing on this phone for a few years. It happened since your last March update. Please post an update to fix it. If I delete and reinstall is there a way for King to refresh all my boosters and messages as I have accrued hundreds. Been playing for years. Thanks.

Accepted answers

All comments

Tony_Mc

If I delete and reinstall the game is there any way the company can restore all or some of the boosters and lives I've accrued. I didn't know not to collect so many. But accruing them keeps me interested in the game. Losing them makes me not want to play. Any chance for an update or a fix for this?

Thank you for posting this here Debbie. I have sent you a private message in order to be able to locate your account. Kindest regards, Tony

Debbie_Slott

If I delete and reinstall the game is there any way the company can restore all or some of the boosters and lives I've accrued. I didn't know not to collect so many. But accruing them keeps me interested in the game. Losing them makes me not want to play. Any chance for an update or a fix for this?

Tony_Mc

Hi Debbie,

Thank you for posting this here on King Care.

We indeed do recommend all steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

We indeed recommend not to save up too many boosters and messages as these are locally saved in temporary datafiles on your device. Any update or reinstall of the game or the operating system of your device can affect those datafiles.

Kindest regards,

Tony - King Care Team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Tony_Mc

Hi Debbie,

Thank you for posting this here on King Care.

We indeed do recommend all steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kindest regards,

Tony - King Care Team

Debbie_Slott

Tony_Mc

If I delete and reinstall the game is there any way the company can restore all or some of the boosters and lives I've accrued. I didn't know not to collect so many. But accruing them keeps me interested in the game. Losing them makes me not want to play. Any chance for an update or a fix for this?

Thank you for posting this here Debbie. I have sent you a private message in order to be able to locate your account. Kindest regards, Tony

How can they help me pass level 18455?
I need some help to pass level 18455. Any tips or advice would be appreciated.
Kohls ads not working.
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
Lives
I need more lives
Extra Move
Why does I can not have extra move after watch ADs now ?
How to get to the level already played
I had already reached beyond 16000 level.but now Iam not getting to that level.What should I do to regain to that level?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…