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Couldn't open Treasure Chest when I won 2nd place in Dexter's Collect Striped Candy Contest!

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Jo_Chernus
Jo_Chernus Posts: 6 Level 2
in Support

Couldn't open Treasure Chest when I won 2nd place in Dexter's Collect Striped Candy Contest! It told me I won 2nd place, Dexter and the Treasure Chest appeared, but I couldn't open it and now it's gone!!! I have won twice before. My first 1st place win was great, I was able to open the Treasure Chest and get my extra boosters and unlimited lives. But I've won 1st place another time and was also unable to access my prize, but I let it go. This time I'm not giving up!!!

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Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
    Answer ✓
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    Hi Jo-  Thanks for posting on King Care. I am really sorry that you did not receive you rewards, I can understand your frustration. Let's make things right again :-) 

    I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    As soon as you get back to me we can get this sorted :-)

    Have a sweet week! 

    Flag · Helpful Sweet Love Haha

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
    Answer ✓
    Options

    Hi Jo-  Thanks for posting on King Care. I am really sorry that you did not receive you rewards, I can understand your frustration. Let's make things right again :-) 

    I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    As soon as you get back to me we can get this sorted :-)

    Have a sweet week! 

    Flag · Helpful Sweet Love Haha
  • Jo_Chernus
    Jo_Chernus Posts: 6 Level 2
    Options

    Hi Jo-  Thanks for posting on King Care. I am really sorry that you did not receive you rewards, I can understand your frustration. Let's make things right again :-) 

    I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    As soon as you get back to me we can get this sorted :-)

    Have a sweet week! 

    Thank you, Cezdiamond, for your assistance!
    Flag · Helpful Sweet Love Haha

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