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Why are the new episodes so difficult in giving you treasure chests of bonuses
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I am disappointed in the newest episodes of CC. The game freezes when a level is completed, or doesn't give the bonuses that are earned. Today I got to a Treasure Chest and won the level on the first try and I didn't get a bonus for completing the Treasure Chest level. I think the game is being left behind for other apps to be given attention needed to have CC work properly. I submitted a problem recently about my championship not being correct on one level, but this isn't all that has failed to work properly recently.
Answers
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Hello,
Regarding the Treasure Chests, due to unforeseen circumstances the issue with this promotion will not be resolved on this occasion. I can only apologize for the inconvenience.
For help with freezing issues, please refer here for further assistance:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Kind regards,
Johnny
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I am playing Candy Crush in the Gameroom. Does this make a difference? I also used to play it in Facebook, and it froze more often than the gameroom. I'm glad to hear that the issue of not getting the bonuses when winning a Treasure chest is being looked into. This has happened to me on several occations, but I didn't write previouslyHello,
Regarding the Treasure Chests, due to unforeseen circumstances the issue with this promotion will not be resolved on this occasion. I can only apologize for the inconvenience.
For help with freezing issues, please refer here for further assistance:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Kind regards,
Johnny
